Returns & Refunds Policy
Thank you so much for your order - we truly appreciate your support.
Personalised Items
As many of our items are personalised and made especially for you, we are unable to accept returns or offer refunds for change of mind once an order has been placed.
Non-Personalised Items
If you have purchased a non-personalised item, you have the right to return it within 14 days of delivery for a refund
Items must be returned in their original condition and packaging.
To arrange a return, please contact us at sales@acreativedream.co.uk with your Order Number.
Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.
Damaged, faulty or incorrect items
We take great care in preparing every order, but if your item arrives damaged, faulty, or you have received an incorrect item, please contact us within 14 days of delivery.
Please include your order number and a photo of the issue so we can resolve this as quickly as possible.
Contact
If you have any questions, please contact us at sales@acreativedream.co.uk
